Collections Account Representative

POSITION SUMMARY

The Account Collections Specialist is primarily responsible for the collection’s activities, directs and coordinates collection and call activities, recommends duties associated with the collections of non-paying customers.

POSITION TECHNICAL RESPONSIBILITIES

• Answer calls promptly and courteously
• Handle guests coming in to make payments and discuss their account and escalate the guest appropriately
• Process daily mail return and update the applicable system(s)
• Assists with guest disputes accurately and in a timely manner
• Posts payments mailed or reported from the guest
• Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
• Generate and distribute reports to team members and guests as needed
• Care for miscellaneous issues that arrive and pertain to the legal department
• Maintain a clean and safe work environment
• Provide training and development for Assistant Account Collections Specialists
• Manage multiple delinquent accounts for debt collection efforts
• Provide recommendations on how to recover outstanding payments
• Negotiate payoff deadlines and payment plans
• Handle questions and guest complaints
• Investigate and resolve discrepancies in payments or accounts
• Other duties as assigned

Education:

• High school diploma/GED required

Required Knowledge and Skills:

• Excellent verbal and written communication
• Proficient with Microsoft Office Suite and related software
• Organized with great attention to detail
• Basic understanding of court and administrative proceedings and documentation preferred
• Proficient in administrative tasks

Experience:

• 1-2 years of experience in working with sub-prime customers and the collection of outstanding debt required
• 2 years of customer service experience required

License(s)/Certification(s):

• NA

BENEFIT SUMMARY

• Industry leading health, dental, and vision insurance
• Company sponsored life insurance
• Company paid short-term disability
• Structured vacation program
• Competitive 401K match
• Position specific bonus structures
• Flexible work schedules

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.