What are the responsibilities and job description for the Supervisor position at Driven?
Driven Car Wash, an emerging express car wash operator with a local presence in the Chicagoland area. We have established an organization with a culture of outstanding leadership, innovation, and expertise. We allow our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services & products in the industry. We are seeking an energetic and ambitious Assistant Store manager to grow our membership base. Supervisors are provided training and ample growth opportunities. Driven provides all Supervisors with a competitive compensation plan – base pay, commissions on individual sales as well as monthly incentive pay resulting in attractive all-in compensation. Driven is committed to finding the right person for the right seat. We believe in Humble, Hungry and Smart, those are our core values, it what keeps us Driven to do better every single day.
THE DRIVEN WAY
· Treat our customers as if they were the only customer
· Exceed our customer’s expectations
· Follow process, be consistent, efficient, demonstrate a sense of urgency
· Deliver the highest quality results achievable
· Be professional, respectful, and friendly with our customers and team members
· Treat our business like you own it
· Employ the best, train and retain them
· Reward performance through appreciation, rewards and pay
· DO BETTER EVERY SINGLE DAY
·
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Train, mentor, and coach Associates
- Address customer inquiries in tandem with or in the absence of the Store Manager
- Ensure employees adhere to company policies
- Embody/ensure the Driven Way is adhered to at all times
- Learn functions, terminology of all chemicals, equipment, and technological components.
- Be able to diagnose and resolve issues with technology company
- Evaluate employee performance and create an action plan to keep our associates engaged and successful
- Be able to place weekly chemical orders based on usage
- Make sure site is maintained to safety stands as well as Driven cleanliness
- Complete necessary reporting and paperwork
- Perform other duties and responsibilities as assigned
- Keep up to date on MSDS info
REQUIRED KNOWLEDGE, SKILLS, AND ATTRIBUTES:
- Excellent verbal communication skills
- Exhibit strong leadership qualities and a desire to succeed
- Skills in sales and customer service
- Ability to anticipate customer needs
- Proficient computer skills with the ability to learn a point of sales system
- Strong work ethic and professional attitude
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- Previous supervisory experience preferred
- Customer service experience preferred
- Previous sales experience required
PHYSICAL DEMANDS:
In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee may have to lift and/or move objects up to 25lbs regularly and occasionally up to 50lbs.
WORKING ENVIRONMENT:
The candidate must perform this job safely by standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. This person must adhere to company safety guidelines and protocols.
Driven Car Wash is an Equal Opportunity Employer – Veterans/Disabled and other protected categories
All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Arlington Heights, IL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $18