OnSite Help Desk Technician (Bath, ME)

*This position is on site, in Bath, Maine*

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

If you are a Help Desk Technician, you will answer help desk telephones and email for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

Or if you are a Field Technician, you will provide onsite support to customers. Perform complex installations, repair, upgrades and maintenance on hardware and equipment. Assist in the analysis of technical products, systems, and/or software for engineering support.

What you will do as Help Desk Technician:

• Assist customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who you are:

• High school diploma or G.E.D. or related experience.
• 1 year of Help Desk experience.
• Experience working with the company's hardware, software and equipment products.
• Experience with ticket systems like JIRA (preferred), or ServiceNow, Remedy.
• Experience working with appropriate programming languages, operating systems and software, like Windows.

Work Environment

• On client´s site.
• Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Job Type: Full-time

Pay: $45,760.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Field Support: 3 years (Preferred)
• Help desk: 1 year (Required)

Work Location: In person