IT Technician

Job Description

Title – Desktop Support Specialist /Onsite position

Location- Williston, VT 05495

Duration: 6 months with possibly extension

General Description /Responsibilities :-

• Deskside support experience in supporting Enterprise Users
• Reports to Deskside support lead
• Good Customer Handling Skills and act as Single Point of Contact
• ITIL Processes awareness and adhering to
• Reporting to the Service Success Manager / Delivery Manager
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Troubleshooting technical issues
• Ensuring that the processes are adhered to.
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
• Performs repairs on computers, laptops, printers, and any other authorized peripheral equipment.
• Improves and maintains customer and employee satisfaction.
• Performing asset inventory activities as needed
• Create documentation for process and procedures.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Technical Requirements /Required Skills / Qualifications:

• Minimum 4yrs hands on experience as deskside/Onsite support/local IT engineer

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

• Strong Customer service skills

• Strong written and verbal communication skills

Job Type: Contract

Salary: $18.00 - $20.00 per hour

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Williston, VT 05495: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Desktop support: 2 years (Required)
• Help Desk: 2 years (Required)
• Windows Remote Desktop: 2 years (Required)

Work Location: In person

Salary : $18 - $20