Job Posting for Collections Account Representative at Easton Motors, Inc
POSITION SUMMARY
The Account Collections Specialist is primarily responsible for the collection’s activities, directs and coordinates collection and call activities, recommends duties associated with the collections of non-paying customers.
POSITION TECHNICAL RESPONSIBILITIES
Answer calls promptly and courteously
Handle guests coming in to make payments and discuss their account and escalate the guest appropriately
Process daily mail return and update the applicable system(s)
Assists with guest disputes accurately and in a timely manner
Posts payments mailed or reported from the guest
Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
Generate and distribute reports to team members and guests as needed
Care for miscellaneous issues that arrive and pertain to the legal department
Maintain a clean and safe work environment
Provide training and development for Assistant Account Collections Specialists
Manage multiple delinquent accounts for debt collection efforts
Provide recommendations on how to recover outstanding payments
Negotiate payoff deadlines and payment plans
Handle questions and guest complaints
Investigate and resolve discrepancies in payments or accounts
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