Collections Account Representative

Easton Motors, Inc
Portage, WI Full Time
POSTED ON 5/17/2024

POSITION SUMMARY

The Account Collections Specialist is primarily responsible for the collection’s activities, directs and coordinates collection and call activities, recommends duties associated with the collections of non-paying customers.

 

POSITION TECHNICAL RESPONSIBILITIES

  • Answer calls promptly and courteously
  • Handle guests coming in to make payments and discuss their account and escalate the guest appropriately
  • Process daily mail return and update the applicable system(s)
  • Assists with guest disputes accurately and in a timely manner
  • Posts payments mailed or reported from the guest
  • Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
  • Generate and distribute reports to team members and guests as needed
  • Care for miscellaneous issues that arrive and pertain to the legal department
  • Maintain a clean and safe work environment
  • Provide training and development for Assistant Account Collections Specialists
  • Manage multiple delinquent accounts for debt collection efforts
  • Provide recommendations on how to recover outstanding payments
  • Negotiate payoff deadlines and payment plans
  • Handle questions and guest complaints
  • Investigate and resolve discrepancies in payments or accounts
  • Other duties as assigned

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