Operations Specialist

Basic Function:

An Operations Specialist performs a variety of duties relating to, but not.

limited to, the overall day to day operations of deposit services including IRA and Roth accounts, new accounts support, ACH (Automated Clearing House),

electronic banking services, customer database maintenance, archiving documents in an electronic format, fraud monitoring and BSA/ AML monitoring and reporting. This position consists of backroom operations duties as well as providing backup support to customer service. This position provides an advanced level of support for the institution’s staff in various departments. The individual performing this job must demonstrate strong attention to detail, organizational skills, the ability to follow procedures, to meet time critical deadlines and stay versed on federal regulations with the goal of attaining required certifications as required by the position. Basic computer knowledge, experience with Excel and Word and legible handwriting is essential. The successful individual will be able to work independently and as a team with the desire and motivation to improve their ability to perform each function quickly and accurately with the goal of taking on new and more advanced responsibilities.

Job Accountabilities:

· Handle return transit check items.

· Assist with Bank Secrecy Act (BSA) and Office of Foreign Asset

Control (OFAC) enhanced due diligence through daily monitoring of

various customer transaction reports.

· Assists with ATM/Debit card, activity review, cardholder support, Reg E disputes, adjustments, and Fraud Monitoring.

· Provide debit card/ATM card support, CardValet or similar product assistance and password reset. Review card denials, maintain card point of sale and ATM dollar threshold limits and other card related issues.

· Provides customer support with fraud and/or identity theft issues.

· Scan, index, archive documents.

· Monitors Dormant Bank checks and Escheatment.

· Assists with the instant issue debit card supply and processing.

· Reviews and balances daily settlement for ACH, card & electronic services, including exception item handling.

· Perform return in-clearing processing.

· Assists with reviews of the daily customer overdraft report.

· Assists with the review of the kiting report.

· Assist with NSF and Negative Balance monitoring.

· Initiates, receives, and books wire transfer activity within prescribed limits.

· Closes deposit accounts as needed including IRA and Roth

accounts.

· Provide advanced IRA and Roth IRA knowledge. Provide processing, maintenance, and compliance monitoring of these products.

· Performs research for various request types including subpoenas,

garnishments and SSI.

· Reviews file maintenance changes and Reg CC check holds.

· Monitors Internet Banking activity and reports.

· Assists with filing federal and state reports such as IOLTA, IRA and interest on deposits withholding.

· Completes interest checks and other mailings.

· Assists with development, enhancement and implementation of products or services.

· Provides the retail department assistance with backup customer support.

The company reserves the right to add or change duties at any time.

Knowledge, Skills, and Abilities:

· Planning/Organizing - Prioritizes and plans work activities; Uses time

efficiently, Sets goals and objectives.

· Problem Solving - Identifies and resolves problems efficiently; analyze

information and develops solutions.

· Customer Service - Responds promptly and courteously to customer and

staff needs; Listen carefully to customer and staff concerns and issues.

Aids and offers products and services to existing and new customers.

· Oral Communication - Speaks clearly and confidently; listens and gets

clarification when necessary; responds informatively to questions.

· Written Communication - Writes clearly and concisely, edits work,

presents numerical data effectively, able to read and interpret written information.

· Cost Consciousness - Works within approved budget; exercise cost

saving measures.

· Exhibits tact and diplomacy collaborating with diverse staff and customer base.

· Maintains a positive attitude towards new ideas.

· Willingness to become proficient in the use and support of electronic and

mobile services and programs.

· Professional appearance.

• Knowledge of all bank products and services.

• Knowledge and Compliance with company policies and procedures related to Operations role and responsibilities. Including but not limited to

• federal regulations:

o Bank Secrecy Act & Anti-Money Laundering

o Community Reinvestment Act

o Americans with Disabilities Act

o Right to Financial Privacy Act

o Gramm-Leach Bliley Act

o Regulation CC – Funds Availability

o Regulation E – Electronic Funds Transfer Act

Training and Experience:

• Minimum Education: High school diploma or equivalent.

• Minimum Experience: 1 Year

• Electronic services: Knowledge and ability to use Excel, Word, and Outlook

• Accredited ACH Professional (AAP) Certification: not required but willing to train and obtain certification or meet equivalent training requirements. Fidelity Federal will cover this expense.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop or kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Delaware, OH 43015: Relocate before starting work (Required)

Work Location: In person