Customer Service Representative

Four Seasons Heating and Air, is looking for a best in class Customer Service Representatives in the local market to join our team! Due to our expansive growth we are looking for a Customer Service Representative in the Alpharetta/Atlanta area.

Additional Compensation and Benefits:

· Affordable Medical, Dental and Vision plans

· 401K with 3% company match

· Short and Long Term Disability Plans Available

· $20K Life Insurance Policy Free to Employees

· 6 Paid Holidays each year

· Paid Time Off earn up to 3 weeks/yr.

ATTENDANCE AND PUNCTUALIITY ARE OF THE UPMOST IMPORTANCE! Answer incoming client telephone calls. Recognize this is where the client will form their first impression of the company. Excellent communication with the client is essential on every phone call! Taking care of the client is the highest priority! Consistently display a courteous and pleasant demeanor, as it has a positive effect on other team members. Ensure that each telephone call is answered before the third ring using the approved company greeting and script. Enter client data efficiently and accurately paying attention to detail. Make sure that all location and billing information is setup correctly. Determine the service contact as well as who is approved to request service. Escalate client issues to the proper department with any additional pertinent information where applicable. Must meet monthly Quality Assurance Reviews (QAR) and benchmark requirements. Meet daily budgeted service appointments by backfilling any shortfall in the daily service schedule through outbound contact with maintenance agreement clients. Meet daily, weekly and monthly inbound/outbound call goals as established per project. Meet club sale goals as established by the contact center manager. Other duties as assigned.

QUALIFICATIONS, EDUCATION and EXPERIENCE

A High School Diploma or equivalent, required. (Exception: Current high school students will be considered for seasonal positions.) Six months prior customer service experience in an inbound/outbound contact center sales environment, preferred. Proficient in Microsoft Word, Excel, Outlook and SuccessWare 21 applications, a plus. Accurate data entry skill set, required.

Service Titan experience preferred.

SKILLS and ABILITIES:

The skills and abilities listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.

Customer service orientation Communication skills-written and verbal

Active listening skills Attention to detail

Persuasive Problem Solving

Adaptability Initiative

Four Seasons is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you willing to submit to a company sponsored background check and drig screen?

Experience:

• customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person