Insurance Customer Service Representative
Job Posting for Insurance Customer Service Representative at Ginzl Insurance Agency
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with orders, billing, and account inquiries
- Upsell products and services to increase revenue
- Resolve customer complaints in a professional manner
- Process returns, refunds, and exchanges
- Maintain accurate customer records using data entry software
- Communicate effectively with customers to ensure satisfaction
- Has to be willing to obtain a property and casualty license if not already.
Skills:
- Excellent phone etiquette and communication skills
- Strong customer service orientation
- Ability to analyze customer needs and recommend appropriate solutions
- Proficiency in English; fluency in Spanish is a plus (Bilingual)
- Experience in sales or upselling is preferred
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 37.50 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Wisconsin Rapids, WI 54494 (Required)
Ability to Relocate:
- Wisconsin Rapids, WI 54494: Relocate before starting work (Preferred)
Work Location: In person
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