Fraud Specialist I

Fraud Specialist I

At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.

In this role you will:

• Review all orders utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
• Maintain or exceed minimum review volume expectations with minimal errors, complaints, fraud alerts and chargebacks
• Review and study various notifications and escalations to identify fraudulent transactions
• Provide timely and accurate responses to tickets sent via email to ensure that customers are getting the best service especially when being asked for verification, etc
• Maintain accurate and thorough records of any and all restrictions placed or refunds processed
• Work closely with other members of the team to continuously improve internal processes whenever necessary
• Reporting activity and fraud trends 
• Maintain effective working relationships across internal and external departments as necessary
• Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
• Must be able to work weekends and non-traditional shifts. Morning shifts and evening shifts available. Typical operations hours are 8a-8p local time. Holidays may vary.

We are looking for:

• 0-1 years of related experience with fraud prevention, fraud data analysis, investigations, or risk management
• 0-1 years reviewing orders and identifying fraud trends
• Ability to think analytically, logically and make accurate decisions
• Excellent attention to detail with consistent accuracy
• The ability to take direction and follow stringent processes and regulations
• Must be highly organized and have the ability to meet critical deadlines in a fast paced environment
• Excellent communication skills, both verbal and written
• Self-starter, requires little to no supervision and comfortable taking initiative while quickly grasping concepts, processes and ideas
• Must be able to work within a team environment and be a team player
• Consistently go the extra mile to provide a positive consumer experience
• Proficiency in web browsers and web based tools