Help Desk Support
Job Posting for Help Desk Support at Grand Prospect International Communication Private Limited
The State of Wisconsin is looking for a Help Desk III.
Top Required Skills & Years of Experience:
At least 6 years' experience in the following:
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
- Ability to identify, lead, and implement IT service improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Nice to Have Skills:
- ITIL 4 Foundation certification or similar
- CompTIA A certification or similar
- PMP certification or similar
Interview Process: Teams
Duration of the Contract: 6/30/2025, likely to be extended
Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidate's expense prior to starting the role. Candidates local to Madison are strongly preferred. This position will be working full time (5 days per week) in office in Madison. The selected hire is required to be in office full time per the team schedule.
Job Types: Full-time, Part-time, Contract
Pay: $30.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Madison, WI 53703 (Required)
Ability to Relocate:
- Madison, WI 53703: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $32
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