Staffing Coordinator

GrandCare Health Services is a physician-trusted leader in post-surgical rehabilitation delivered in the comfort of patients’ own homes. We are recognized by the Centers for Medicare and Medicaid Services as a 5-Star agency, placing us in the top 10% nationally. Our experienced clinicians collaborate closely with patients’ physicians to develop a personalized plan of care specific to patient needs Our tailored, concierge approach is proven to promote faster healing, reduce stress and anxiety, and get patients moving again. GrandCare employees can be proud to know that their work is meaningful and dramatically changes lives for the better.  As a Staffing Coordinator here is what you may expect:

Under the general supervision of the Director of Patient Care Services, the Staffing Coordinator performs clerical/scheduling activities that facilitate agency operations. These activities include coordination of employee schedules with patient wants/needs, processing intake information, and communication with referral sources.

Responsibilities:  

Scheduling: 

Maintain schedule for services requested and provided to agency patients.

Assure that cases are filled within established time frames.

Complete documentation (paper or automated system).

Provide appropriate notification of schedule to employee, patient, contract agency, supervisor, and others as appropriate.

Respond to emergency calls and arrange schedules accordingly.

Provide direction to field staff and communicate with supervisors as needed to assure safe and effective coverage of patient needs.

Assign agency staff to patients as directed by the care plan and service request.

Assure employees receive complete and accurate directions and information about patient needs.

Report on any scheduling changes to supervisor. Notifies patient of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and patient concerns.

Participate in the evaluation and performance review of field staff.

Monitor overtime and mileage records of employees.

Participate in determining hiring needs.

Verify time records with schedules.

Follow up with employees on scheduling problems encountered by the on-call staff.

Minimize substitution of employees and maximizes permanent coverage.

Maintain adequate numbers of available on-call staff.

Notifies Supervisor/Human Resource Department of staff needs

Meet with nursing and marketing staff to anticipate needed coverage (new patients’ increased needs).

Confidentiality:

Maintain confidentiality in all aspects of the job.

Respect the confidentiality of information in patient and employee records.

Share information in accordance with agency policy.

Protect documents in a manner that prevents unauthorized access.

Other Expectations:

Perform job in compliance with agency policies and procedures as well as community and professional standards.

Accept responsibility in accordance with the role of the Staffing Coordinator.

Assure compliance with applicable state, federal, and JCAHO standards.

Attend meetings and educational programs as required.

Accept responsibility for personal and professional development.

Participate in the agency’s ongoing quality improvement activities.

Perform other related duties and responsibilities.

Minimum Qualifications 

Experience 

Current staffing experience, preferably staffing for a hospital, medical center, multi-site medical clinic temporary agency, or other large employer with many full-time and per diem staff.

Knowledge of medical terminology or a general medical background desirable.

Education 

High School diploma or equivalent

College graduate with a degree received in related field is preferred

Skills and Abilities 

Excellent communications, both written and verbal, organizational, presentation and facilitation skills.

Self-directed with the ability to work with little supervision.

Excellent observation skills.

Flexible and cooperative in fulfilling role obligation.

Must be able to work in a fast-paced environment with the ability to multi-task in a deadline environment.

Must demonstrate a strong ability to identify, analyze and solve problems.

Must be self-motivated, self-disciplined and approach tasks with a positive proactive attitude.