Supervisor, Food & Beverage

Summary: At Great Wolf, the Food & Beverage Supervisor works to ensure safe operations, employee engagement, guest satisfaction, and profitability goals are achieved. The F&B Supervisor’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, supervision, and guest service. The Food & Beverage Supervisor is responsible for multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Supervisors.

Essential Daily Duties & Responsibilities:

• As assigned, supervise and take ownership of daily functions in the lodge restaurant and bar, quick service outlets and banquet operations per brand guidelines.
• Complete all tasks necessary to achieve monthly KPI goals. Ensure all areas are operationally prepared for timely, thorough and profitable guest service interactions.
• Actively participates interviewing, training, scheduling and coaching of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Support compliance of Pack Member participation training courses in Great Wolf University.
• Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.
• Partners with other F&B Leaders to supervise preparation, presentation and timeliness of food and beverage in all venues within the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Assists in functional areas during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.
• Assists with regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
• Supporting all F&B areas with adherence to local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with other F&B Leaders and HR to ensure timely execution of scheduling and accurate hour tracking
• Communicates repairs and maintenance as necessary through designated channels.
• Participates in weekly/monthly inventory procedures.
• Conducts department pre-shift meetings and service audits
• Supports lodge compliance to meet goals for safety inspections.

Basic Qualifications & Skills:

• High School diploma or equivalent experience
• Minimum of 1-year experience in a leadership capacity faced paced food & beverage operation
• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Experienced in driving guest satisfaction and employee engagement
• Strong attention to detail, communication and time management skills
• Proficiency with food and beverage preparation, service standards, guest relations, and etiquette
• Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, staff scheduling system, POS)
• Successful completion of criminal background check and drug screen
• Proficiency with food safety and sanitation practices, rules and regulations

Desired Qualifications & Traits:

• Passion for food and beverage operations
• Conceptual understanding of diversity, equity and inclusion (Should we include this?... don’t love the term “conceptual understanding”)
• Experience with basic P&L functions – cost and revenue
• Career driven and professionally ambitious
• Strong service mind set for both internal teams and guests
• Completed Serve Safe for Manager