Warehouse Operations Manager

Description

Happy Returns is making online returns better for shoppers, retailers, and the planet! Our company is growing very rapidly and we’re looking for the most capable and motivated warehouse specialists to join us in our new facility in Valencia, CA! We pride ourselves on creating a work environment that’s fair, enjoyable, supportive, and that rewards people for all the fantastic work they do. If you want to work in a place where your great work is recognized with the most competitive compensation, with a clear path for improvement and advancement, and supervisors who listen and are responsive to your feedback, please join us at Happy Returns and help make online returns better for everyone!

Position Summary

The Warehouse Operations Manager will oversee all shift operating hours, facilities, and people in our Valencia, CA warehouse. Reporting to the Site Leader, the Warehouse Operations Manager will:

• Implements change and/or develops new processes as required to provide ability to better direct product to multiple locations and geographies
• Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals and hourly progress towards these goals
• Improve quality and eliminate errors, reduce cost per unit; conducting weekly GEMBA walks; utilize six sigma practices to enhance the operation
• Conduct operation overview and facilitate meetings in the absence of the Site Leader, not limited to site safety walks, city and state inspections; and handle all facility escalations.
• Oversee the second shift hourly workforce, including 40-100 hub specialists and up to three supervisors, with this number expected to grow significantly in the coming months
• Facilitate continued rapid growth by creating and executing strategic plans to accommodate increased unit volume and make optimal use of space available
• Continually improve and build upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes
• Maintain a safe work environment by actively building and reinforcing safety standards at the site
• Recruit, hire, and train a world-class workforce of specialists and supervisors
• Ensure efficient day-to-day operations of the warehouse to meet and exceed target under-the-roof KPI’s
• Collaborate with the senior operations team to develop and streamline warehouse procedures
• Build and maintain an amazing work culture by instilling a team-oriented sense of camaraderie amongst the specialist population and devising reward systems that incentivize great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the MS area.
  • You will be the face of the site, so prepared to host partners, customers, and vendors as necessary
• Collaborate with cross-functional teams and departments to ensure the smooth operation of your facility.
• Measure performance through metrics, providing feedback, and holding Managers accountable for their performance and the performance of their departments
• As needed partner with Managers to establish corrective plans to insure that department meets objectives

Requirements

We are looking for someone with:

• B.S. or B.A. degree
• 6 years’ experience managing in a fast-moving warehouse environment
• 4 years’ experience managing supervisory employees
• Experience in an ultrafast-scaling organization and/or excitement to be a part of one – we are disrupting a multi-billion dollar industry and are expecting tremendous growth in the near-term
• Proven ability to effectively motivate, develop, and manage 30 employees. Our culture is a critical part of our success, and you need to help drive it.
• Fine-tuned attention to detail – our retailer partners depend on us to return their products to them in perfect condition
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• A long-term perspective on career development and desire to grow professionally within the company

EEO Statement

Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third-Party Agencies

To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

Covid-19 Policy

As part of Happy Return’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.