Field Staff Scheduler

Help at Home is hiring a Field Staff Scheduler!

Help at Home is the nation’s leading provider of high-quality support, providing a gold standard of care to seniors and people with disabilities.  

Right now, our clients need us more than ever. We are still hiring compassionate employees and we are taking every precaution to protect our communities.

Throughout the COVID-19 pandemic, Help at Home has led our industry in providing PPE to our teams, as well as providing training on proper use and other safety measures.

We commit to being transparent and open in our hiring process to ensure your health and safety. Our clients, caregivers and employees will always be our top priority. 

At Help at Home, our Field Staff Schedulers coordinate with clients, guardians and employees to ensure quality service delivery to our clients.  This coordination occurs through the constant supervision of employees, schedules, service hours and timesheets. Field Staff Schedulers also coordinate quality services by maintaining ongoing communication with QDDPs, guardians and clients.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Responsibilities

• Coordinate quality service delivery of hours by using the NOA, reviewing timesheets and comparing to schedules for new and current clients
• Coordinate client meet-and-greets with employees
• Monitor the need to hire more field staff and interview potential applicants
• Supervise assigned field staff to ensure service delivery of hours
• Train all new employees on their schedules
• Maintain assigned client schedules, letters with amount of hours, employee schedules, employee files, and all related paperwork such as staff vacations, staff availability and requests for more hours
• Coordinate with and assist QDDPs with staff disciplinary action, as needed
• Monitor usage of client hours, employee evaluations and employee in-services
• Collect expired documents from employees
• Communicate scheduling, staffing concerns and all changes with clients, employees, guardians and/or the QDDP/Branch Director, as instructed

Minimum Qualifications

• Must be 18 years of age or older
• High school diploma or GED
• Valid driver's license 
• Access to a fully insured, reliable vehicle
• Must have availability to work day shifts
• Must have availability to be On-Call 
• Must be available for possible shifts with clients if field staff cannot be found to work available hours
• Supervisory experience
• Previous experience in working with the elderly and/or disabled or must display a compassionate attitude for that constituent

In order to be employed as a Field Staff Scheduler, candidates must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.