What are the responsibilities and job description for the Account Executive 2 position at Humanity?
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated.
If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
JOB SUMMARY
The Account Executive II, Retail Partnerships role acts as liaison between Spectrum and Master Wireless retail partners and associated vendors. The Account Executive II will provide oversight and day to day management and support these partnerships, ensuring proper execution of Spectrum sales and organizational goals and partner’s delivery of excellent customer service. The Account Executive II (AE2) is responsible for managing the implementation and compliance of Spectrum policies and procedures as it relates to the operation. In addition they will create and deliver training programs to foster success for both parties. The Account Executive II will be responsible for business planning, execution of merchandising and all sales related activities within their territory. The AE2 will develop sales strategies and manage multiple Master Wireless partners that sell Spectrum services in brick and mortar locations. The AE2 will develop sales strategy and execution, with the responsibility of overseeing the sales associates at each location.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Account Management & Partnership:
Management of daily sales, including developing and building relationships with Master Wireless brick and mortar locations.
Partner closely with the stakeholders/decision makers, from your assigned Master Wireless partners, to create/manage growth plans.
Manage Master Wireless partners, train, and support owners of these companies to sell Spectrum services.
Responsible for daily visits with Master Wireless partners to discuss and influence proper metrics, including weekly meetings with owners and daily interactions with sales agents.
Work cross functionally with our operations, strategy and divisional teams to ensure alignment with the companies/department objectives.
Responsible for ensuring the Spectrum brand is appropriately represented. Conduct territory & store visits working within budget & expense guidelines.
Investigate and help resolve all sales order escalations in an expedient manner. Responsible for the completion and follow-up of customer accounts through interaction with other departments and customers as needed (Tech Ops., Care, Risk, etc.).
Audit and review orders to ensure compliance and address with the team/owner as needed
Timely completion of expected deliverables & sales reports to Territory Manager.
Responsible for overall productivity of sales associates and addressing sales issues and poor performance as appropriate.
Sales and Business Development:
Forecast & assign monthly goals to retail partnership teams at the start of each new fiscal month.
Meet or exceed all assigned sales goals.
Ability to assimilate provided sales metrics and form strategies to improve poor performance areas.
Daily account management of sales entered through completed installation.
Report weekly trend results to retail partnership leadership teams.
Attend weekly, monthly, quarterly & annual business review meetings.
Training:
Train our retail partnership teams on all of Spectrum products and services, current retail marketing offers, and how to process Spectrum orders.
Attend meetings, conduct trainings, coaching and in-store demonstrations for Master Wireless partners; including train the trainer, new products and services offerings. Conduct new hire training camps.
Work closely with regional and local partners to implement and integrate Spectrum sales and marketing initiatives in their stores.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Have flexibility to work retail hours and adjust schedule as needed based on partners’ needs and to maximize sales opportunities.
Ability to travel frequently between stores within the assigned territory.
Must have reliable transportation to travel to partner locations.
Must have a current driver’s license with a good driving record.
Related Work Experience
Sales experience with a proven track record; 2 years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Bi-lingual preferred.
Education
Bachelor's degree (B.A.) from a four-year college or university
Related Work Experience
Related experience and/or training; or equivalent combination of education and experience; 1-2 years
WORKING CONDITIONS
Weekly field rides with account reps, bi-weekly site visits to management locations and division-wide travel required.
PHYSICAL AND MENTAL REQUIREMENTS
Mental Requirements
Proven sales presentation skills, problem solving capabilities, organized and demonstrated initiative.
Effective written, verbal and interpersonal communication skills.
Ability to work independently.
Comfort utilizing Word, PowerPoint, and Excel.