IT Assistant

We are a Miami based Business to Business online company that provides ONE-STOP-SHOP services to international buyers of food and general products. Having over 35 years of experience, we take great pride in being the industry leader when it comes to one-stop grocery shopping. With over 60,000 items at your reach, as a wholesaler, supermarket chain, or trading company, you will find iWebGrocer to be the most innovative and efficient purchasing resource available.

We are looking to hire an extremely talented and highly motivated IT assistant to help with end user support, product catalog maintenance and inventory control.

THIS POSITION IS NOT REMOTE, IT IS WITHIN OUT HIALEAH GARDENS OFFICE.

Primary Responsibilities:

• Skilled in Excel and high comfort level with Microsoft Office Applications.
• An extreme eye for detail and organization skills. Tremendous accuracy is critical.
• Must be able to work in a fast-paced environment and with tight deadlines.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform new user equipment setup
• Perform remote and in person troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Manage product catalog
• Participating and contributing to IT related projects when necessary
• Providing expertise and suggestions to meet IT related goals that may or may not be a part of the individual objectives
• Assist with inventory reconciliation
• Experience working with tasks management application (Trello) is preferred.
• Prepare, compile and sort documents for file import.
• Check source documents for accuracy.
• Verify data and correct data where necessary.
• Obtain further information for incomplete documents.
• Combine and rearrange data from source documents when required.
• Enter data from source documents into custom application or Excel file template
• Check completed work for accuracy.
• Maintain logbooks or records of activities and tasks.
• Comply with data integrity and security policies.
• Update existing catalog inventory and enter new catalog products. This includes description, specifications and pricing.
• Strictly maintain quality control for catalog accuracy.

Preferred Qualifications:

• Ability to multitask effectively in a fast-paced environment
• Strong communications skills, especially in written documentation
• IT support experience with hardware (desktop\laptops), printers, Windows 10 configured in active directory network, Microsoft office applications, Adobe applications, printers, anti-virus application and remote desktop
• Highly skilled in Excel
• SQL Server query language

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Weekdays

Ability to commute/relocate:

• Hialeah, FL 33018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 3 years (Required)
• Microsoft SQL Server: 2 years (Required)

Work Location: One location

Salary : $48,000 - $52,000