What are the responsibilities and job description for the Member Service Call Center Supervisor position at Kemba Cincinnati Credit Union?
Responsible for assisting the manager with day to day coaching ensuring everyone is providing an excellent member experience. Helps plan and manage the department schedule and monitors employee time and attendance records. Keeps management well informed of activities and significant problems. Works with the manager in developing and implementing department and service initiatives for the call center to meet or exceed department goals.
Responsible for listening and analyzing agent calls and online/email communications and documenting their performance using quality assurance scorecards. Assists manager with input on employee performance reviews. Ensures that all call center representatives have adequate supplies and system access to complete their daily job requirements.
Responsible for listening and analyzing agent calls and online/email communications and documenting their performance using quality assurance scorecards. Assists manager with input on employee performance reviews. Ensures that all call center representatives have adequate supplies and system access to complete their daily job requirements.
PATIENT SERVICE SPECIALIST -ORTHO CALL CENTER
Bon Secours Mercy Health -
Cincinnati, OH
Service Advisor/Writer
Brock's Auto Service Center -
Cincinnati, OH
Communication Center Representative (call center)
TruPartner Credit Union -
Cincinnati, OH