What are the responsibilities and job description for the Help Desk Specialist (Part-Time) position at Kent Power?
Position Summary:
Kent Power's technology team is hiring a part-time help desk & support specialist to support our field and office employees with technology solutions. This person will be troubleshooting and resolving hardware and software issues using phone, email, and in-person methods to provide great customer service and effective solutions to our end users.
Responsibilities:
- Troubleshoot software and hardware issues presented by users across-org
- Install, configure, and maintain software and hardware, including desktop support
- Collaborate with other IT team members to resolve complex technical issues.
- Maintain a comprehensive knowledge base of technical solutions and best practices.
- Provide technical guidance and support to users, ensuring that they are proficient in the use of our technology systems.
Experience:
- 2 years of experience in IT support
- Proven experience in software troubleshooting and desktop support.
- Strong customer service and communication skills and the ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft products, including Microsoft Teams
Job Type: Part-time
Expected hours: 15 – 20 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
