Product Specialist, Pre-sales

Product Specialist

Overview

Our Client Services team is growing, and looking for a rock solid Product Specialist to join our team. In this role, you’ll be responsible for creating and delivering internal and external training for the KWI product suite. You’ll work to identify high leverage improvements that can be made to the customer experience. You’ll partner across the organization, as well as externally, to promote a greater understanding of our products. 

About the Job

• Become a product expert in order to provide proactive and reactive consultation, support and training to clients and perspective clients
• Design, develop and deliver customer-focused technical support and training (including live demos for perspective clients)
• Support sales executives with selling into prospect
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of KWI’s value proposition
• Successfully match customer pain/requirements to proposed solutions
• Ability to create customized analyses to showcase the functionality and unique insights to be gleaned from the Cloud 9 Mobile Point of Sale offering and associated equipment
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions

About You:

• You have a Bachelor’s degree in a relevant discipline or equivalent work experience
• You have 5 years of retail training/sales experience
• You’re passionate about technology, quality and providing excellent customer service
• You consider yourself to be an excellent communicator – interpersonal, written, and verbal
• You possess a commitment to quality-driven results 
• You’re comfortable building relationships to solidify credibility and strengthen KWI as a partner
• You have experience providing consistently exceptional client responsiveness and overall service to the clients
• Strong PC skills with Microsoft Excel, Visio, and PowerPoint experience including the ability to create high-caliber presentations 
• Ability to consistently set and meet timelines for assignments 
• You can travel 20-40% of the time

About Us:

KWI. FIRST IN SaaS. FIRST IN THE CLOUD. 

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a values and mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. 

When it comes to our people, we strive to create an environment where our teams can live and work well. KWI's culture is rooted in our core values - commitment, respect & dignity, accountability, reliability, passion, and caring. Our office environment is casual and fun - on a weekday afternoon, you might catch our employees recharging with a quick afternoon ping-pong game. While we do find time to have fun, we also work hard. We encourage our people to take risks, to challenge the status quo, to improve processes, and to be better every day. We have a team of passionate and dedicated employees who are committed to making themselves and our clients better. 

KWI is a privately-held, debt-free, and 100% management owned company.