Job Posting for Regional Manager of Provider Relations - Western NY at KPH HEALTHCARE SERVICES, INC

Travel Daily travel required. Limited overnight travel required. Attendance at various business and management conferences may be required.

Scope of Responsibilities Responsible for sales initiatives and prescriber outreach. Assists in the training and development of subordinate staff, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Relies on experience and professional judgment to plan and accomplish assigned tasks and goals.

Job Duties

Visit doctor’s offices and other practices to educate them on Noble Health Services and our patient care programs and services
Responsible to develop a system to effectively, and continually identify prospective new clients
Develop appropriate sales initiatives, including cold calls, direct mail, phone/internet contact, and office visits
Maintains and develops professional relationships with doctors and others in the health service professions
Provide communication, written and verbal, to Facility Management about service concerns and issues at the various customer locations
Maintain consistent follow through on all reported customer concerns and report to management
Provide various customer service programs as requested (i.e. training, in-services)
Responsible to maintain an awareness of developments in the Pharmacy and Health Care Services fields that relate to job responsibilities and integrates them into own practice
Maintains confidentiality regarding all patient information
Facilitates communication between professional staff and pharmacy personnel
Assists in meeting or exceeding budgetary sales guidelines and operating the pharmacy within said guidelines
Interface with various auditors and outside agencies, as needed
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Education

BS preferred

Special Conditions of Employment

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Job Requirements

Successful completion of a pre-employment and/or random drug screening test

Required Training

HIPPA Privacy Course
HIPPA Security Course
Fraud, Waste, and Abuse Course
MethGuard Course
HIPPA Privacy CE Mastery Exam
HIPPA Security CE Mastery Exam
Fraud, Waste, and Abuse CE Mastery Exam
MethGuard CE Mastery Exam

Job Skills Required

Strong customer service and communication skills
Strong Organizational skills
Basic keyboarding skills

Management Skills Required

Outreach Must interact with prescribers to build collaborative relationships that allow for additional business opportunities
Planning Must develop effective plans, objectives and goals that achieve desired results in a timely manner
Organization Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively
Communication Must write and speak clearly and effectively at all levels, listen and be attentive to others
Decision Making Gather, analyze data and make and/or implement effective decisions in a timely manner
Technology Must use technology to its fullest potential to achieve department and corporate goals

Leadership Skills Required

Leadership Gains acceptance of ideas and accomplishes goals through subordinates, peers and teams
Personnel Development Selects, trains, coaches and develops associates and teams for peak performance
Team Work Must strengthen team performance by sharing information, establishing guidelines and celebrating success
Empowerment Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others
Employee Relations Provides and solicits constructive feedback, evaluates performance and takes corrective action

Behavioral Traits

Intuitive/Open minded Must be able to see opportunities, develop and implement creative solutions to complex problems
Achievement Drive/Commitment Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
Positive/Supportive Inspires and shows faith in others, builds a positive and supportive work environment
Flexibility Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

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Regional Manager of Provider Relations - Western NY

Job Posting for Regional Manager of Provider Relations - Western NY at KPH HEALTHCARE SERVICES, INC

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