Job Posting for Operations Coordinator at Kuoni Tumlare
Job Purpose
The role of the Travel Operations Coordinator includes updating and loading systems with data as well as dealing with our local offices abroad and our client's inquiries on the product.
Reporting and key relationships:
Reports directly to Operations manager
Key relationships with clients in the USA, European Tumlare offices, local suppliers (air, insurance…)
Key activities and Complexity:
Key Activities
Prepare quotations and offers for potential new business
Create group itineraries and proofs for accuracy as well as audits bookings when tour changes occur
Develop outstanding sales opportunities to clients by creating and updating a personalized travel file for each account, including preferences in destination, departure cities, etc.
Complete administrative operational tasks for our product including processing rooming lists, building the tour in our operating system, customizing tours, and accessing special requests
Prepare invoices for our groups in different currencies and tracks when payment is received
Complexity
Multitasking, prioritizing between everyday activities, dealing with and handling problems with upcoming groups and groups on the road (including informing clients accordingly)
Knowledge, skills, and experience
Knowledge
Familiar with Lotus Notes. Working knowledge of DOS Reservations system, QUOS quotation system, and Accounts Payable procedures
Intermediate understanding of European tourist destinations
Associates degree in business, travel/tourism or related field and/or one to two years of related experience
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