911 Emergency Dispatcher

This critical role serves as the vital communications link between the public needing help and emergency services response. As members of the public safety ecosystem, PSTs are typically the first point of contact when a person reaches out for help. This entails a candidate to be able to work independently in a high stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services including but not limited to law enforcement, fire, and emergency medical services (EMS), triaging those requests for service, providing guidance and assistance to the public in life-safety situations and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.

Require the following:

• A high school diploma or GED.

• Dependable, self-motivated and team-oriented, with a desire to provide a service to the community.

• Working knowledge of Windows-based software and various other computerized electronic, telecommunications equipment.

• Flexibility to adapt to changes.

• Has great attention to detail and empathy towards the customers’ needs and concerns.

• Must be able to adapt and function, without reservation, in high-stress situations.

• Must pass a background investigation that meets all local, state, and federal requirements as well as be without felony convictions.

• Must be able to perform essential job functions (reasonable accommodation may be made on a case by-case basis).

• Must have never committed, been involved in, or been convicted of, a felony or serious misdemeanor.

• Must be able to work on a schedule including nights, weekends, and holidays to ensure 24/7 coverage.

• Subject to call back and hold over to maintain minimum staffing 24/7.

• This position is designated as essential and must report to work during times when the government/agency is closed.

• Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems.

• Adhere to policy and procedure requirements that are stringent, rigorous, and unwavering, including confidentiality of information and trustworthiness while dealing with sensitive information.

• Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly.

• Effectively interact with people of different social, economic, and ethnic backgrounds.

• Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies.

• Follow instructions, spell correctly, and write clearly.

• Handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations.

• Learn quickly and retain public safety and technology training material.

• Maintain regular, reliable, and punctual attendance.

• Obtain information from hostile, confusing, and emotional callers.

• Provide effective customer service and deal tactfully and courteously with a demanding public.

• Able to handle complaints and difficult situations, remaining calm under pressure.

• Read and interpret geographical spatial data and maps quickly and accurately.

• Resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe.

• Operate computer systems with specialized software and enter data via keyboard and software with speed and accuracy.

• Organize and prioritize work to meet deadlines and accomplish tasks.

• Use judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and pass on information, as needed.

• Relentless problem solver.

• Friendly and tactful personality.

• Patient and resilient.

• Stress tolerance and adaptability.'

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Work Remotely

• No

Job Type: Full-time

Pay: From $21.63 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person