What's in it for you?
We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks :
- Great Base Pay
- Growth Opportunities
- Pay Activ On-demand access to earned wages, get up to 50% of your earned wages immediately
- Paid training
- Free company uniform
The following programs are available to help support you as a LAZ employee, free of charge.
- Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
- Employee Assistance Program (EAP) you and eligible members of your household have 24 / 7 access to confidential counseling.
- Smoking Cessation Program
Additional Benefits :
- 401(k) with Employer Match
- Medical, dental, vision 3 plan options!
The Spirit of the Position :
The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls / emails, helping to address inquiries, and sharing policies and procedures with the on-campus customer base.
In office, you will act as the face of our operation, directly interacting with a lively and diverse community of guests.
Principal Job Duties :
- Greet customers (by name, if possible) and develop a rapport with the on-campus customer base.
- Regardless of situation, actively embody LAZ’s values of respect, commitment to people, honesty and integrity, and trust as you engage with customers.
- Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
- Assist guests, students, and staff / faculty members with purchasing parking products and navigating our online systems.
- Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
- Handle in-office cash, check, and credit card transactions with care and integrity.
- Maintain an open line of communication with Management to stay up-to-date on office policies.
- Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
- Adhere to standardized responses when responding to phone calls, voicemails, and emails.
- Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.
- Performing all job duties in compliance with LAZ's Standard Operating Procedures.
- Performing other related duties as assigned by Management.
Requirements
Education :
High school diploma or GED required.
Experience :
- Strong understanding of computer systems.
- Call center experience is preferred but not required.
- Parking industry experience is preferred but not required.
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills :
- Ability to communicate professionally and effectively.
- Excellent phone, interpersonal, and organizational skills.
- Ability to speak, read, write, and comprehend the English language.
- Bi-lingual abilities are preferred but not required.
- Must be open to feedback, differing opinions, and other points of view.
- Demonstrates a sense of urgency and timeliness.
- Demonstrates the ability to seek improvement.
- Excellent team building and interpersonal skills.
Physical Demands :
Ability to lift, push and pull at least 10 pounds.
LAZ Parking
Last updated : 2024-05-17