Receptionist

1.0 FTE on a 210 day work calendar

Location: Albany, OR

Competitive salary and benefits package

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. We are most interested in finding the best candidate for the job, and that candidate may be the one who comes from a less traditional background. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact the Executive Human Resource Officer, Kate Marrone: kate.marrone@lblesd.k12.or.us. to discuss your application.

POSITION OVERVIEW

This role is the “face and voice” of the ESD when greeting the public on the phone and in the foyer. This position provides crucial customer service in helping direct, problem solve and support our customers, whether they are constituent district members, families, students or the public at large. This is the ultimate “helper” position who is prepared to support other staff with back up or provide an extra set of hands. When dealing with the public, duties are dynamic and interesting. When supporting colleagues, prepare to become more familiar with new elements of our service model as you learn, stretch and grow your skills.

QUALIFICATIONS

• High school diploma or equivalent.
• One year experience as a receptionist, or equivalent with experience operating a multi-line telephone console preferred.
• Working knowledge and/or experience in field of education, PK-post secondary preferred.
• Demonstrated successful experience in customer service oriented field, engaging in professional communication, demonstrating a professional demeanor and utilizing person-centered problem solving skills.
• Demonstrated knowledge and skills operating a FAX machine, postage meter, and basic computer skills including word - processing, spreadsheet and database software with a high level of accuracy.
• Such alternatives to certain above qualifications may apply as deemed appropriate by the Superintendent and/or Board of Directors.

GENERAL INFORMATION

This position has the following expectations and prerequisite abilities.

• Promotion of equity and diversity in all settings and understanding and commitment to anti-racists principles.
• Maintain a high level of confidentiality in accordance with HIPAA, FERPA and adherence to the competent and ethical educator practices.
• Maintain compliance with state and federal laws governing all aspects of our agency including ORS, OAR, IDEA, FOIA, and CIPA.
• Exceptional prioritization of tasks, timely completion of work assignments, ability to take the initiative and work independently with minimal supervision.
• Demonstrates respectful, flexible and effective teambuilding skills of cooperation, communication and active participation.
• Present self and LBL in a professional manner including: in oral and written communication, professional disposition when working with others and maintaining professional dress standards.
• Ability to understand and follow oral and written directives, find requested data and present in user-friendly formats for internal and public distribution.
• Maintain regular attendance at work. Be punctual in meeting deadlines, attending meetings, and following schedules.
• Utilize teleservice platform to provide services to educators, students and district staff as directed.
• Ability to lift, carry at least 25 pounds.
• Ability to sit for extended periods of time in a vehicle or work setting.
• Ability to work independently, prioritizing tasks to meet deadlines while maintaining a high level of accuracy through utilizing standard workplace technology including MS and Google office suites

ESSENTIAL FUNCTIONS

This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, and duties associated with this position. The supervisor of this position may modify this list at any time it’s deemed necessary.

• Meet the public and create positive impression; receive, screen and provide varied information to callers and visitors; maintain confidential information.
• Act as the first line of engagement to answer, screen and direct questions, and/or find the answers or find the person who can answer questions.
• Operate the agency’s multi-line telephone console system.
• Maintain agency phone list.
• Operate high speed scanner. Scan files as requested.
• Maintain reception calendar and facilitate reception coverage for breaks and absences when they are pre-planned.
• Operate the agency’s FAX machine.
• Process the agency’s outgoing mail by operating the postage meter, including scale, for all items, being routed through the US mail and United Parcel Service. Keep abreast of postal regulations. Maintain, safeguard equipment and order replacement supplies.
• Sort and distribute incoming mail items into agency mailboxes.
• Assist with managing and monitoring conference rooms scheduling calendar and prepare daily schedule for distribution to Facilities & Network staff. Serve as backup support to the Network Administrative Assistant with regard to room reservation requests.
• Assist with clerical tasks when requested: copying, data entry/typing, mailing, faxing, preparing handouts/packets, gathering information for special projects, arranging meals/snacks.

SALARY AND BENEFIT INFORMATION

• 
  Salary and benefit information shown are based on full-time employment (1.0 FTE)

based on the current school year

• Placement on the Linn Benton Lincoln ESD Classified salary schedule will be

commensurate with applicant’s qualifications, relevant training, and experience

• Linn Benton Lincoln ESD will provide an Insurance CAP to assist with health,

dental and vision insurance premiums

• Employer paid PERS, holidays, sick leave and personal days are also provided
• Employer paid Life Insurance 1 x annual salary
• Employer paid Basic AD&D and Long Term Disability
• May qualify for a Cell Phone/Data Stipend

Health Insurance

Oregon Educators Benefit Board (OEBB) provides insurance to school and education service district employees

o Includes medical, dental, vision & prescription insurance

o Monthly premium deducted pre-tax

o LBLESD contributes a monthly CAP/Pool to help offset insurance cost

o Health Savings Accounts for high deductible plans

o Flexible Spending Accounts

Carriers offered are:

• Moda
• Kaiser
• Willamette Dental Group

Retirement

• 
  PERS – Public Employee Retirement System
• For more information visit: pers.state.or.us
• LBLESD pays the 6% employee contribution on behalf of each employee

Personal Leave

• 
  Up to 24 hours

Sick Leave

• 
  Up to 96 hours
• Sick Leave Bank

o Employees may opt to donate one day of sick leave to become a member of the Sick Leave Bank

o Members may request leave from the sick leave bank in the event of a catastrophic illness or injury

Doctor Appointment Leave

• 
  Up to 3 hours per month

Professional Development Opportunities

• 
  LBLESD hosts a variety of training classes
• First Aid/CPR classes offered onsite
• Includes workshops and conferences

Reasonable accommodations for the application and interview process will be provided upon request and as required in accordance with the Americans with Disabilities Act of 1990. Individuals with disabilities may contact Human Resources at 541-812-2624 for additional information and assistance.

Linn Benton Lincoln ESD is an Equal Opportunity/Affirmative Action employer.

Qualifying veterans and disabled veterans may obtain preference by submitting with their completed application a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension as verification of eligibility. Disabled Veterans must also submit a copy of their veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.