Job Posting for Deal Desk Analyst at LogicMonitor

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX, based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As a crucial member of the expanding Revenue Operations Team, this role plays a pivotal part in supporting the deal creation process (quoting, amendments, modifications). As a trusted partner to revenue operations, accounting, and the entire GTM team, this individual serves as a subject matter expert and proactive contributor. You will gain invaluable experience by working alongside diverse teams and being instrumental in optimizing our revenue operations.

Here's a closer look at this key role:

Be the Sales contact for cross-departmental inquiries about pricing, the CPQ quoting process, order form modifications, quoting edits, and other general inquiries.
Review and approve quotes to ensure that no products are being sold incorrectly, priced outside of the discount thresholds, and present/seek approvals from leadership teams (i.e, collaborate with Sales on non standard deal to present the reasons behind the discounts).
Drive compliance from Sales of quoting policies and procedures (i.e., discounting, non-standard terms).
Partner with Business Systems, Accounting, Professional Services, and GTM team to develop and maintain a scalable quoting infrastructure.
Maintain accurate documentation and guidance on quoting process / policies.
Be a key owner of completion on end of month, end of quarter, and end of year bookings and contracting.
Work with Order Management to ensure that deals can be booked in compliance with accounting standards.
Contract and customer research to drive a co-terming contract strategy
Ensure compliance with customer contracts tied to key business and legal policies.
Drive and define opportunities for automation in the quote to cash cycle.

What You'll Need:

Bachelor's Degree Required; Finance or Business Degree preferred
2 years Saas B2B, with minimum 1 year of sales operations focus
Ability to build strong relationships and communicate clearly and effectively
Sharp attention to detail and accuracy, and a dedicated work-ethic
Strong critical thinking skills, innovative spirit, and creativity to design scalable processes

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we've designed a total rewards package that's almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you're working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 07/08/2024

#LI-TD1 #BI-Hybrid #LI-Hybrid

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