What are the responsibilities and job description for the Spa Manager position at Massage Envy?
Company: Massage Envy
About Us:
At Massage Envy, we are dedicated to providing an exceptional wellness experience that rejuvenates both body and mind. Our serene environment, highly skilled team, and commitment to unparalleled service make us a leader in the spa industry. We’re seeking a dynamic and passionate Spa Manager to lead our team and enhance our guest experience.
Position Overview:
We’re looking for an enthusiastic Spa Manager who embodies positivity, excels in customer service, and is driven by sales and success. As the Spa Manager, you will oversee daily operations, inspire your team, and ensure that every guest leaves feeling revitalized and valued.
Key Responsibilities:
Leadership & Team Management:
Lead, mentor, and motivate a team of spa professionals to deliver outstanding service.
Foster a positive and supportive work environment that encourages growth and collaboration.
Conduct regular training sessions to ensure staff are knowledgeable and engaged.
Customer Service Excellence:
Provide a high level of customer service and create a welcoming atmosphere for all guests.
Address guest concerns and feedback promptly and effectively to enhance satisfaction.
Sales & Business Development:
Drive sales through strategic promotions, upselling services and products, and implementing effective marketing strategies.
Monitor and analyze sales performance, set targets, and develop action plans to achieve them.
Operations Management:
Oversee daily spa operations including scheduling, inventory management, and maintenance.
Ensure compliance with health and safety regulations and maintain spa cleanliness and organization.
Qualifications:
Proven experience in a spa or hospitality management role, with a strong understanding of spa operations.
Exceptional customer service skills with a genuine passion for creating memorable guest experiences.
Demonstrated sales and business development acumen with a track record of achieving targets.
Strong leadership abilities with the capability to inspire and manage a diverse team.
Excellent communication and interpersonal skills, with a positive and professional demeanor.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Why Join Us?
Competitive salary and performance-based incentives.
Comprehensive benefits package including health insurance and paid time off.
Opportunities for professional development and career advancement.
A supportive and friendly team environment where your contributions are valued.
If you are a motivated, success-driven individual with a passion for the spa industry, we’d love to hear from you!
Massage Envy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $45,000
