Service writer

Spruce Pine Chevrolet Buick GMC is seeking to hire an experienced Service Advisor. If you are self-motivated and ready to earn a higher income for your family, the time is now to make a change.

Excellent earning potential ranges depending on experience, along with great benefits and positive work environment Act now and apply, we encourage former military to apply, Thank you for your service!Employment Benefits

• Medical, dental, and vision insurance with low deductibles
• PTO up to 2 weeks, based on tenure
• Company paid training in all departments
• Company paid uniforms
• Vehicle purchase and service discountsQUALIFICATIONS :

A qualified candidate will provide professional customer service to our customers by satisfying their request for repairs and warranty work in the service department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Applicant must have a proven record of achieving exceptional customer service.

• A qualified candidate will provide professional customer service to our customers by satisfying their request for repairs and warranty work in the service department
• Applicant must have a proven record of achieving exceptional customer service

Responsibilities

• Meet and Greets customers in a timely, friendly manner and obtains vehicle information
• Writes up customer's vehicle problems accurately and clearly on repair order
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Provides a complete and accurate written cost estimate for labor and parts
• Establishes "promised time" in effort to meet customer expectations Obtains customer's signature on repair order; provides customer with a copy
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Reviews repair orders to ensure that work is completed, and authorization is noted
• Closes repair order as appropriate
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Maintains high customer satisfaction standards

Benefits

• PTO up to 2 weeks, based on tenure
• Medical, Dental and Vision Plans
• Company paid training in all departments
• Company paid uniforms
• Vehicle purchase and service discounts

ESSENTIAL DUTIES :

• Meet and Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicles, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time" in effort to meet customer expectations Obtains customer's signature on repair order; provides customer with a copy.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and authorization is noted. Closes repair order as appropriate.

Explains completed work and all charges to customers. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-06-02