Service writer service

What do we do?At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries.

We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our Thermo King customers.

Why work here?At Sonsray, we value all employees, their contributions, and most importantly, their ideas!We know that the key to moving mountains is teamwork.

Medical (HSA and PPO options)

Dental, Vision, and Life insurance - Free

401K with competitive contributions made by Sonsray

80hrs of annual vacation which increases with years of service

Uniforms Provided Annually

Boot Voucher Annually - $125.00

One full day off and paid for Community Volunteer work, annually

Birthday Dinner on Sonsray

Privately owned and operated. All decisions come from the heart, not a boardroom

Annual Holiday Party - we cover airfare and hotel for you and your 1

We’re growing! We encourage you to also

Open door policy - enjoy working with an active owner and management team

A Day in the Life of a Service Writer : Compensation : $20.00 - $27.00 / hr. DOE

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

obtaining approval signatures; entering RO into system

Maintains a job board and helps in the delegation of work to technicians

Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates;

obtaining and providing contact telephone numbers; answering questions and concerns

Maintains unit records by recording problems and corrective actions planned

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses

Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Performs other functions or duties as directed by management in line with the objectives of the dealership

Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving

Refrigerated Transportation or Heavy Diesel dealership experience is highly desired

Basic mechanical knowledge is a plus

Bilingual in Spanish is a plus

Able to accomplish monthly service goals and deadlines

Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

https : / / sonsray.com / about / sonsray-video-gallery / Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 ext 137

Last updated : 2024-05-18