Job Posting for Supervisor - Service at Michigan CAT
Objective
This position will direct and supervise the CCE shop. This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
Responsibilities
Primary Responsibilities:
Direct and manage the day-to-day shop operations of a shop, which includes monitoring all work during the process and overseeing all work order functions
Ensure the shop produces high quality, efficient repairs and customer service
Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
Supervise, coach, train, discipline, and lead the shop’s staff
Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
Ensures all facilities and equipment are is in excellent, safe operating condition
Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
Occasional/Other Responsibilities:
Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
Recruit to fill any new or open positions for the shop
Develop new opportunities for increased revenue and expanded customer base
Qualifications
Required:
High School Diploma or GED
Minimum of 3 years of experience with diesel technology
Minimum of 2 years of experience in customer service or a related field
Preferred
Associates or Bachelor’s Degree Preferred in related technical field
5 years or more of experience with Caterpillar technology
3 years or more of experience in supervising staff in customer service field
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
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