Membership Accounting BHS Cobra Retiree Specialist I

Let’s do great things, together

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.

Position Summary:

Responsible for timely, accurate data entry and maintenance of Medical and Dental member eligibility, member and billing reconciliation, customer service to assigned groups or accounts, and generation of ID cards for all Moda Health and BHS lines of business including Individual, Medicare, Medicaid, (CCO and DCO) and Employer Group customers of all sizes (ASO and Fully insured) COBRA and TPA accounts.

This position offers full-time work from home.

Please fill out an application on our company page, linked below, to be considered for this position

• https://j.brt.mv/jb.do?reqGK=27724580&refresh=true

Benefits:

• Medical, Dental, Pharmacy Life & Disability
• 401K - Matching
• FSA
• Employee Assistance Program
• PTO and paid holidays

Required Skills, Experience, & Education:

• High school diploma or equivalent.
• Previous experience and/or knowledge of Facets preferred.
• A minimum of 3 years’ experience preferred in fast paced business, data entry, customer service, enrollment, billing, and reconciliation environment.
• Computer proficiency with Microsoft Office applications particularly Excel and Word.
• Ten key proficiency of 135 kpm on a computer numeric keypad/calculator preferred.
• Typing proficiency of 25 wpm preferred.
• Strong analytical, problem solving, decision making, organizational and detail-oriented skills.
• Strong verbal, written and interpersonal communication skills.
• Ability to be courteous, patient and communicate with Moda Health and BHS members, Moda Health and BHS employees and Employer Groups in a positive and productive manner.
• Maintain confidentiality and project a professional business image.

Primary Functions:

• Responsible for eligibility and enrollment procedures daily via paper enrollment, electronic file, web-based transactions, and email enrollments, for the BHS Cobra retiree line of business.
• Perform the daily import of BHS Cobra files and respond to urgent add requests.
• Manage, review, and respond to multiple shared inboxes and maintain master spreadsheets.
• Responsible for following delinquency policy and procedures to ensure both compliance and timely receipt of administrative fees and premiums.
• Ensures all member, premium and administrative fees are reconciled monthly to the penny.
• Maintains confidentiality of all information related to members, employer groups, employees, and as appropriate, other information.
• Highly motivated and able to take initiative, demonstrated ability to identify and solve problems.
• Responds to all internal and external customer inquiries regarding enrollments, ID cards and attends customer meetings as requested by Sales and Account Services.
• Responsible to log and track enrollment applications in excel and give monthly reports to the Supervisor and the groups that shows a running balance on total enrollments received; enrollments entered into our system; voids and pending.
• Accurately enter COBRA and Pre-Existing for timely and accurate claims adjudication as well as sending out required COBRA notifications.
• Requests and verifies the issuance and accuracy of member ID cards.
• Process Return Mail.
• Adhere to and enforces group contract, State and Federal guidelines regarding eligibility standards and requirements.
• Be a supportive and collaborative teammate.
• Performs other duties and projects as assigned.