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Desktop Support Specialist II-Central

MOUNTAIN PARK HEALTH CENTER
Phoenix, AZ Full Time
POSTED ON 5/8/2024

Why Work For
Mountain Park Health Center?


As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you.


    You’ll work in a supportive environment where your coworkers feel more like family. That’s because the way we connect with each other translates to the care we provide for our patients.
    We value professional and personal goals, work/life balance and family.
    We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.

OVERVIEW:


The Desktop Support II provides first-level support for users, ensures currency of information, and provides installation and training services as needed for Mountain Park Health Center (MPHC). Completes the support tickets that are created by the level I write ups.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Provides technical support to end users remotely and at desk side.
  • Supports OS, Application, and Hardware issues.
  • Enters updates and resolutions into the ticketing system using clear and appropriate language.
  • Creates tickets as necessary.
  • Acts as escalation point for support requests.
  • Performs necessary account updates and other administrative functions as assigned.
  • Helps maintain IT inventory.
  • Ensures that tickets are created, maintained, and resolved according to established standards and expectations.
  • Updates department Wiki as necessary or as assigned.
  • Represents the IT team as a member of project teams when necessary.
  • Consistent, in-person attendance at the employee’s assigned clinic is required. Limited remote work may be permissible based on the employee’s performance and the specific task the employee is accomplishing.
  • Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications:

  • High school diploma or equivalent

Preferred Qualifications:

  • Preferred A , Network , and Security , or similar credentials
  • At least 2 years of IT Support experience or a commensurate combination of education and experience

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