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Field Technical Support

MVK TECH
Collegeville, PA Full Time | Contractor
POSTED ON 5/13/2024

Field Technical Support

500 Arcola Road,Collegeville,PA 19426

Responsibilities

  • This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones.
  • Quality checks operational status of system equipment before deployment.
  • Some Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Basic Qualifications
  • 1 of field support experience
  • Hardware/software installation, support and troubleshooting
  • Experience with Windows 10
  • Experience with MS Office and OS365
  • Configuring new PC’s/notebooks via SCCM imaging
  • Ticket management experience
  • iOS device familiarity
  • Lift and carry up to 40lbs

Work Environment

  • Office environment

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Experience level:

  • 3 years
  • 4 years
  • 5 years
  • 6 years

Schedule:

  • 8 hour shift

Experience:

  • Field Technical Supporty: 3 years (Required)

Ability to Commute:

  • Collegeville, PA 19426 (Preferred)

Ability to Relocate:

  • Collegeville, PA 19426: Relocate before starting work (Preferred)

Work Location: In person

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