Student Accounts Manager

Student Accounts Manager

We are searching for an experienced Student Accounts Manager at our Arapahoe Campus facility.

Position Title: Student Accounts Manager
# of Positions to Fill: 1
Department/Program: Financial Aid 55000
Remote Work Authorization: Hybrid On-Site/Remote
Campus Location: Arapahoe Campus
Reports to: Director of Student Financial Services
FLSA Classification: Exempt/Salaried
FTE: 100% (40 hrs/week)
Type of Employment: Regular/FT (30 hrs/week)
DEI Tier: Tier II
Compensation: $48,734 - $54,933

Job Summary The Student Account Manager assists students and families in the student financial planning process with the goal of enhancing and strengthening recruitment and retention of a diverse student body. Serves as primary contact for current and prospective students requesting information or needing help with their student accounts. This role is additionally responsible for student accounts receivable processing and technical system maintenance to ensure operational efficiency. Success in this role is assessed in five (5) key areas of accountability: 1) Student Customer Service, 2) Student Accounts Receivable Processing 3) Technical Support/Maintenance, 4) Supervision, and 5) Policy & Procedure.

Job Duties & Responsibilities

Key Accountability 1: Student Customer Service (25% of total effort)
Act as a primary contact for students and families requesting student account assistance via phone, email, Zoom, face-to-face, and group information sessions.
Counsel students and families regarding program costs, payment deadlines, payment plans, 529 plans, State Vocational Rehabilitation, and other 3rd party payees.
Perform student outreach regarding billing alerts, payment deadlines, past-due balances, holds, stale checks, and credit balance processing.
Collect payments in-person and over the phone, and help troubleshoot online payment issues

Key Accountability 2: Student Accounts Receivable Processing (30% of total effort)
Cashier payments collected in-person, over phone, and by mail.
Process student credit balances on weekly basis.
Process Student Account Invoices: State DVR, Withdrawn/Leave of Absence students, Third Party Payees, etc.
Review student accounts to ensure accurate billing, especially in the case of course/program withdrawal/change.
Work interdepartmentally to ensure proper fee maintenance.
Perform Account Adjustments when necessary.
Provide Finance department with ACH student payment files for upload to the bank.
Record wire transfer payments and third party ACH payments, including outside aid.
Post Recruit and Admin payments in Student Information System.

Key Accountability 3: Technical Support/Maintenance (25% of total effort)
Provide technical troubleshooting for students experiencing issues on student accounts platforms.
Maintain comprehensive cross-functional working knowledge and proficiency of Student Information System (Ellucian Colleague) and Student Portals (Ellucian Self-Service, Touchnet, Microsoft Sharepoint etc.).
Continuously maintain Naropa information systems, webpages, and technical tools/resources used by Student Financial Services.
Assist in creation and maintenance of FAQs, templates, communication plan, and work-flow procedures for the Student Accounts office.

Key Accountability 4: Supervision (~10% of total effort)
Hire, train, and supervise up to two (2) work-study student employees.
Assist with supervision of cross functional Student Financial Services staff performing student accounts tasks

Key Accountability 5: Policy & Procedure (~10% of total effort)
Maintain working knowledge of all federal, state, and institutional policies and procedures related to Student Financial Services.
Assist with the creation and maintenance of written Standard Operating Procedure Manuals for Student Financial Services.
Assist with report and document compilation for annual financial aid audit and federal reporting.

Miscellaneous:
Cross-train with other Student Financial Services team members to serve as back-up when needed.
Other duties as required.

Minimum Qualifications:

Educational Requirement: Bachelor's degree in any field from an accredited institution of higher learning.

Minimum length of prior applicable professional experience required: One (1) year of accounting and/or cash management experience, preferably in higher education

Other Experience, Knowledge, Skills or Competencies Requirements?

Excellent oral/written communication – ability to clearly communicate complex ideas and solutions to diverse audiences
Attention to detail - thorough when performing work and conscientious about attending to detail
Leadership – strength in taking an objective and resources and bringing the idea to fruition
Collaboration – capability to work well independently as well as part of a team
Critical Thinking – secure relevant information, identify issues, and generate proposed solution
Detailed knowledge of the Microsoft Office suite (particularly Excel)
Proven exceptional customer service skills

What Naropa Requires…

All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.

All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.

All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.

Preferred Qualification:

Three (3) years Accounts Receivable Experience
One (1) year(s) of experience at a higher education institution
Experience working with a Student Information System (preferably Colleague)

Physical Requirements & Environmental Conditions

Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodation(s): 25 pounds

During regular daily activities, employee must be able to d the following with or without reasonable accommodation: Stand, walk, sit, handle/Finger, bend at the waist, reach above shoulder level.

During regular daily activities, employee may be exposed to the following: Interruptions/Distractions

Supervision Received

Administrative Supervision: The supervisor sets the overall objectives and resources available. Supervisor and employee, in consultation, develop deadlines, projects, and work to be done. The employee plans and carries out the assignment, resolves most of the conflicts, coordinates work with others and interprets policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications.

Supervision Exercised:

List position titles of employees this role supervised and the number of Employees:

Student Accounts Work-Study, 1 -2 Employees

Tuition Cashier, 1 employee

Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, and a variety of voluntary, employee-paid supplemental insurance plans.

A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week.

Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan.

Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only.

All regular full-time and part-time employees accrue sick leave benefits; accrual rates vary based on the position, hours worked, and years of service.

Naropa University’s commitment to diversity aligns with its highest aspirations to apply contemplative inquiry and education to explore and embody the human qualities that facilitate collaboration to create a common humanity and a just society. Individuals who have experience with and a commitment to inclusive communities are encouraged to apply. EOE

Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.