Technical Support Specialist

We are currently seeking a Technical Support Specialist to join our team at Nexeo. In this role, you will be responsible for providing technical assistance and solutions to users' inquiries and issues. The ideal candidate will have strong technical skills and be adept at troubleshooting various connectivity problems, including Wi-Fi, Ethernet, and Docsis connections.

Responsibilities

·        Identify and resolve customer problems related to connectivity, including Wi-Fi, Ethernet, and Docsis connections.

·        Respond to customer inquiries via calls, chat, text, email, or other communication channels.

·        Guide users through troubleshooting processes and utilize diagnostic tools and software to resolve issues.

·        Collaborate with team members to diagnose and resolve network problems.

·        Liaise with programmers to explain errors and recommend modifications in programs.

·        Coordinate service with Field technicians for product repairs or replacements and connection troubleshooting.

·        Document technical issues and solutions accurately and concisely.

Qualifications

·        Bachelor's degree in Computer Science or related field preferred.

·        Minimum three years of experience in customer technical support highly preferred.

·        CompTIA Network certification or equivalent experience preferred.

·        Strong analytical and problem-solving skills.

·        Excellent interpersonal and customer service skills.

·        Proficiency in Microsoft Office Suite or related software.

·        Flexibility to work outside of normal business hours and weekends if required.

·        Call center experience preferred.

·        Willingness to learn and self-improve in the field of networking.

·        Actively pursuing knowledge in networking through self-study or relevant certifications.

·        Ability to demonstrate technical proficiency and suitability for the role through interview assessments.

Pay

$16.00 - $18.00 Per Hour

Schedule

11:30am – 8:00pm | Monday – Friday

Nexeo Benefits

·        Medical, Dental, Vision, Limited Life, Short-Term Disability.

·        Refer a Friend Bonus | Other Financial Incentives (Bonuses).

·        Weekly Pay | Direct Deposit | Rapid Pay Card.

·        Employee of the Month.

·        Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you

Questions?

Call or Text Our Office Today!

1476 North Main Street 

North Logan, Utah 84341

(P) (435) 363-9263 

Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Technical Support Specialist | IT Support Technician | Help Desk Specialist | Customer Support | Technical Support Analyst | Desktop Support Technician | Network Support Specialist | Remote Support Specialist | Troubleshooting | IT Problem Resolution | Technical Documentation | Computer Skills | IT Service Desk | System Maintenance | Afternoon jobs | 

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