What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALST position at Randstad?
job summary : Responsibilities :
Responsibilities :
- Develop and maintain working knowledge of current products and services offered by the company
- Answer all calls and emails in a timely manner, in adherence to their goals
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
- Review all required documentation to ensure accuracy
- Accurately process, verify, and / or submit documentation and orders
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation
- Enter and review all pertinent information in EMR system including authorizations and expiration dates
Skills : Telephone Etiquette, Basic Computer Skills, Customer Service, Organizational Skills, Medical Secretary Duties Experience : Entry Level1 year(s)
responsibilities :
- Develop and maintain working knowledge of current products and services offered by the company
- Answer all calls and emails in a timely manner, in adherence to their goals
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
- Review all required documentation to ensure accuracy
- Accurately process, verify, and / or submit documentation and orders
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation
- Enter and review all pertinent information in EMR system including authorizations and expiration dates
The essential functions of this role include :
- working in a smoke free environment
- working up to 4 hrs of overtime per week
qualifications : Experience
Experience
- Entry Level
- 1 year
Education
High School
skills :
- Telephone Etiquette (1 year of experience is required)
- Basic Computer Skills (1 year of experience is required)
- Customer Service (1 year of experience is required)
- Organizational Skills (1 year of experience is required)
- Medical Secretary Duties (1 year of experience is required)