Paint / Coatings Customer Service Representative

Company Overview  

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 136,000 product offerings, 110 locations, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand at the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Our Opportunity

We are currently seeking a Customer Service Representative specializing in our  tinting, paint, and wood coating products, to join our team of professionals. in our Boston (North Reading) branch location.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained.  This person specifically supports our paint and coating products and materials

• Answer phone calls from customers placing orders as well as provide sales quotes
• Receive and manage inbound paint and wood coating/tint materials, some of which will be mixed and utilized at this branch location
• Work closely alongside outside sales representatives with customer orders and quotes
• Help the tint and color matching team members with product availability, order details, and customer support
• Eventually, this person will train to mix and prepare tint/coating materials for application
• Assist customers in the showroom with questions and order placement
• Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
• Research product solutions for customers to solve field-project issues
• Restock the showroom and perform cycle counts as required

What We Are Looking For

• 1 - 2 years of experience in a customer support role, especially related to building materials or kitchen and bath cabinetry
• Seeking expertise with paint, wood coatings, solvents, finishes, or other finishing materials (ideally, used for furniture, automotive, or other commercial applications)
• Strong problem-solving and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Proficient with Word and Excel
• AS400 experience a plus
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• High School graduate, some college courses preferred

Compensation and Benefits

• Competitive market-based hourly rate
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation, sick days, and 9 paid holidays per year