Sales coordinator

Functions :

• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie
• Projecting a positive, helpful image / attitude
• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism
• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance
• Voluntarily assisting new team members to adjust to their work environment
• Reporting for work on time and by showing flexibility to work overtime, and / or changing hours or days off
• Relating ideas for improvements
• Knowing, understanding and complying with established Company and departmental policies and procedures
• Ensuring your workplace is hazard-free
• Informing your supervisor of all pertinent information and reporting any irregularities to the company
• Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance
• Adhering to the established work schedule
• Cooperating with all departments during investigations if required
• Maintaining an orderly, clean, and attractive working area
• Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Performing other duties as requested or assigned
• Awareness of all events on property, able to step in and represent sales when Director is off property
• Participates in off property events representing the Rivers team, when needed
• Conduct site tours showing the casino, Event Center and hotel to prospective clients
• Up sell menus and communicate with the chefs and managers to review menus and special requests
• Proficient in BEO and Contract data entry. In-depth knowledge of all sales systems and hotel reservations for group blocks
• Attends and participates in weekly BEO meetings
• Standardized procedures and forms
• Coordinates group events at Rivers Casino & Resort
• Maintains contract files and group histories using Delphi, Microsoft Word and Excel.
• Coordinates follow up group activities and set-up needs
• Updates Director on group status-understanding of hotel sales strategy
• Ability to step in and act as liaison when necessary with F&B, EVS, Stewarding, Marketing, Security and Facilities
• Assists in managing bookings, inquiries, developing contracts, obtaining payment information to hold reservations, faxing information and all guest related details for the booked event
• Ensures that all bookings are taken accurately and are effectively communicated to the management team
• Coordinate special requests with restaurant manager and chef, applicable operating departments, and outside vendors to ensure smooth execution and to exceed guest expectations
• Must develop short and long term goals and is proactive in meeting goals
• Communicates daily with Director for goal setting and prioritizing workflow
• Assists in maintaining the organization of the office, including filing, filling out paperwork, ordering supplies and anything else that is asked from the Management Team
• Maintain service guidelines set for the operation
• Assists in taking responsibility for handling guest complaints, resolving with or without management approval
• Be willing to work weekends, nights and holidays depending on business needs
• Must be willing to complete other tasks as assigned by the Director Sales and the VP Marketing
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
• Performs various non-routine, more complex clerical functions, requiring special training, skill or knowledge using related equipment such as a typewriter and computer
• Establishes and maintains files of appropriate reports, records or other information relevant to the operation of the department
• Maintains contact with other departments and various outside contacts
• Responsible for departmental record filing and retrieval
• Responsible for maintaining appropriate records as may be required by law or policy to include, but not limited to training logs, payroll, shift reports, and other pertinent records
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Performs other duties requested or assigned

Qualifications :

• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
• Must have experience Microsoft Office programs including Word, Excel and PowerPoint
• Must be detailed oriented, organized and possess excellent verbal and written communication skills
• Ability to work under pressure
• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Working Conditions :

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms
• Must be able to sit for long periods of time and view information displayed on a computer screen
• Must occasionally lift up to 25 pounds
• Possible exposure to high noise level for extended periods of time

Last updated : 2024-03-23