What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are offering a contract for a Collections Specialist role in the IT Software industry, based in Austin, Texas. As a Collections Specialist, you will play a pivotal role in managing the company's Account Receivables (AR), ensuring the prompt resolution of customer inquiries, and maintaining meticulous customer records. You will also have the critical responsibility of monitoring customer accounts and initiating necessary actions.Responsibilities:• Oversee the management of collection efforts for a variety of customer accounts, with a particular focus on customers with outstanding debts.• Initiate proactive communication with customers to encourage timely repayment and manage inquiries regarding payments.• Professionally and promptly address customer queries, complaints, and inquiries.• Collaborate with management to devise and implement effective collection strategies, including the negotiation of payment plans.• Investigate discrepancies and resolve them to reconcile outstanding customer accounts.• Utilize platforms such as Zendesk or similar to efficiently manage customer requests and issues.• Handle miscellaneous duties or projects as assigned.• Ensure the accurate and efficient processing of customer credit applications.• Maintain detailed records of customer communications and leverage internal relationships for successful account management.• Track and manage delinquent customer accounts, actively applying knowledge of collection tools and techniques.
Salary : $29 - $33
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