What are the responsibilities and job description for the Customer Service Manager position at Robert Half?
We are seeking a Customer Service Manager to join our team in Scottsdale, Arizona. In this role, you will be involved in the management of customer service activities, from addressing customer inquiries to processing applications. The role involves working in a call center environment, focusing on inbound and outbound calls.Responsibilities: • Overseeing the customer service operations within the call center environment.• Addressing and resolving customer inquiries in a timely and detail-oriented manner.• Ensuring efficient and accurate processing of customer credit applications.• Maintaining and updating customer credit records as needed.• Monitoring customer accounts continuously and taking necessary actions.• Leading the team in handling both inbound and outbound calls effectively.• Implementing strategies to improve quality of customer service and productivity in the call center.• Collaborating with team members to address customer service issues and find solutions.• Training and coaching team members to enhance their customer service skills.• Maintaining a customer-focused approach to ensure customer satisfaction at all times.
Salary : $45,000 - $50,000
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