What are the responsibilities and job description for the Customer Success Specialist position at Robert Half?
We have an exciting opportunity for a highly skilled and motivated Customer Success Specialist! Are you a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Then we have the position for you. This role involves managing customer relationships, working in a high-volume environment, and helping maximize the customer experience to help drive loyalty and increase revenue.
Responsibilities
- Develop solutions for complex problems and issues
- Design, track, and analyze customer success metrics
- Guide customer-facing staff in ways to improve customer service and loyalty
- Deliver exceptional customer service in a fast-paced environment
- Aid in customer acquisition, retention, and loyalty
- Design and implement strategies to heighten the customer experience
Requirements
- Excellent analytical, interpersonal and research skills
- Advanced technical skills including knowledge and experience with customer relationship management software (CRM)
- Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment
- Proven knowledge and familiarity with call-tracking and being held accountable to KPIs
- Strong skills in business writing, including the use of email correspondence
Do you possess the right skills for this role and are available to start right away? If so, we want to hear from you. Contact us today!
.
Responsibilities
- Develop solutions for complex problems and issues
- Design, track, and analyze customer success metrics
- Guide customer-facing staff in ways to improve customer service and loyalty
- Deliver exceptional customer service in a fast-paced environment
- Aid in customer acquisition, retention, and loyalty
- Design and implement strategies to heighten the customer experience
Requirements
- Excellent analytical, interpersonal and research skills
- Advanced technical skills including knowledge and experience with customer relationship management software (CRM)
- Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment
- Proven knowledge and familiarity with call-tracking and being held accountable to KPIs
- Strong skills in business writing, including the use of email correspondence
Do you possess the right skills for this role and are available to start right away? If so, we want to hear from you. Contact us today!
.
Salary : $20 - $25
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