What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is located in the Fitchburg, Massachusetts area and is a long-term contract / contract / temporary opportunity.
Your responsibilities
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Your responsibilities
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Salary : $20 - $23
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