Help Desk Analyst I

Description

We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Copley, Ohio. This role is primarily remote but might require occasional on-site presence. As a Help Desk Analyst I, you will be tasked with gathering and analyzing user issues, determining the best way to resolve their problems, and providing support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Responsibilities

• Analyze and resolve user issues using your knowledge of Active Directory and Basic Network Troubleshooting
• Accurately process and manage tickets using a Ticketing System
• Perform Level 1 help desk support tasks, escalating to Level 2 and Level 3 as necessary
• Conduct password resets and changes to ensure security and accessibility
• Maintain accurate records of customer inquiries and actions taken
• Monitor customer accounts and take appropriate action when needed
• Use Configuration Management skills to provide support for documented solutions
• Handle computer hardware-related issues to ensure optimal performance
• Maintain clear and regular communication with customers throughout the troubleshooting process
• Continuously improve your technical knowledge and skills to provide the best possible support.
  
  
  

Requirements

• Proficiency in Active Directory
• Knowledge of Computer Hardware
• Experience with Configuration Management
• Familiarity with Ticketing System
• Ability to handle Password Changes and Password Reset
• Basic skills in Network Troubleshooting
• Excellent problem-solving and communication abilities
• Ability to work effectively in a team and individually
• Strong attention to detail and organizational skills
• Must be able to prioritize and manage workload effectively
• Willingness to continuously update knowledge and skills.
  
  
  

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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