Shift Leader

Shift Leader

Salata Shift Leaders assist the Store Manager on all levels when needed. He/She directly supervises and coordinate activities across all levels of the staff.

What's Required: Shift Leaders are outgoing and friendly, have a sense of urgency and can take direction. He/She also motivates and leads by example and exception customer service. Restaurant experience is required along with Food Manager Certification.

Responsibilities:

• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Address customer concerns in reference to products, services rendered or employee interactions
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers and proper prep procedures
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work to allergen information and safe practices
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
• Represent the company in a professional manner at all times
• Maintain and enhance the company's image when interacting with guests, associates and vendors
• Must be able to communicate well and get along with others
• Computer literate

Qualifications:

• A high school diploma or GED certificate is preferred
• Food handling certification and experience is essential in food service industry positions
• Ability to properly and accurately assess situations quickly while adhering to company policies
• Ability to work in the standing position for hours at a time
• Experience managing the daily staff of a restaurant or retail store
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred
• Ability to use company databases and software, as well as the ability to troubleshoot common software problems
• Effective in prioritizing daily tasks while accounting for unforeseen challenges