What are the responsibilities and job description for the Helpdesk Agent position at Sentinel?
Responsibilities
Sentinel Technologies is seeking an experienced Helpdesk Agent to join our dynamic team of IT professionals. As a Helpdesk Agent, you will be responsible to take cases independently during your shift via ServiceNow, ensuring timely and effective resolution of issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal candidate will have experience with Microsoft Office and Office 365, Windows 7/10, and Active Directory. Sentinel Technologies will conduct regular performance evaluations during your onboarding period at 30 days, 60 days, and 80 days to ensure you are successfully meeting the goals and expectations set for you. This position can work remotely but does require occasional support at our Downers Grove, IL location.
Hours: 2nd shift position working Monday through Friday, 4:00PM CST to 12:00AM CST
Qualifications
- 3-5 plus years’ experience in Helpdesk role is required
- Experience with Microsoft Office and Office 365 is required
- Experience with Windows 10/11 and Active Directory is required
- Experience with DNS and DHCP is required
- This position requires the ability to be part of an on-call rotation
- Experience with Apple iMac and MacBook devices is required
- Experience with Apple IOS and Android OS is required
- Experience with mobile devices (iPhone and Android) is required
- Basic understanding of Multi-Factor Authentication is required
- Patching experience is required
- Excellent verbal and written communication skills is required
- System Imaging: Proficiency in imaging solutions (Intune & Autopilot, SCCM, SmartDeploy, NinjaOne) is required
- Kaseya experience is preferred
- Experience with JAMF is preferred
- Experience with Google G-Suite is a plus
- Certifications: Microsoft/Azure certifications (A , Network , Security , AZ-900, AZ-104, MS-900, MS-103, AI-900) are a plus
- Multi-factor authentication, G-Suite, or Apple iOS is a plus
- Bilingual in Spanish language is a plus
- Position requires lifting up to 75 lbs. independently and up to 150 lbs. with assistance. Standing, squatting, lifting from floor to waist and from waist to over shoulders, as well as twisting, bending, and crawling, may be required from time to time.
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
