Customer Advocate
Job Posting for Customer Advocate at Serenity Healthcare
Customer Advocate
Location: Phoenix, AZ
This position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be helping patients understand the studies on the risks of medication versus the benefits of TMS and Ketamine.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Responsibilities
- Be the expert on TMS and Ketamine. Training and studies will be provided.
- Ownership for all patients on your provider’s schedule
- One-on-one meetings with patients to connect treatment solutions to their individual needs.
- Support healing through education, connection, and focus on TMS and Ketamine
Benefits
- Career Growth Opportunity
- Paid Time Off
- 10 Paid Holidays
- 401k
- Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
- Closed on Sundays
- Employee Referral Program
Qualifications
- High School Diploma or GED.
- 2-3 year of experience in a full-time customer service role.
- Drug Testing within company policy
- Previous experience working with computer-based information systems.
About Serenity:
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
*This position is contingent on successfully completing a criminal background check upon hire.
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