Customer Service Representative/Claims Specialist

Customer Service Representatives (CSR) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CSR, you would be responsible for providing the public with information about SSA’s programs and services, reviewing and evaluating information to determine eligibility for the benefits SSA administers, and updating records using SSA’s computer systems. REQUIREMENTS & QUALIFICATIONS To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link or scan the QR code below to read the qualifications for this position and other entry level positions: Entry Level Position Qualifications (https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_ Positions.pdf

SALARY & ADVANCEMENT Entry into these positions is at the GS-5, GS-6 and GS-7 level with career ladder advancement opportunity within the position to the GS-8 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.

Claims Specialists (CS) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CS, you conduct interviews to obtain, clarify and verify information for initial eligibility for various benefits. In addition, you resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA’s computer systems to access and update claims information. REQUIREMENTS & QUALIFICATIONS To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link or scan the QR code below to read the qualifications for this position and other entry level positions: Entry Level Position Qualifications (https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_ Positions.pdf

SALARY & ADVANCEMENT Entry into these positions is at the GS-5 and GS-7 level with career ladder advancement opportunity within the position to the GS-11 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.

GREAT BENEFITS: • Earn 13 paid vacation days a year, then » 20 days a year after 3 years » 26 days a year after 15 years • Earn 13 paid sick days each year • 11 paid Federal holidays • Health benefits including medical, dental, and vision; and access to flexible spending accounts • Life insurance • Pension benefits under the Federal Employees Retirement System • Optional Thrift Savings Plan (similar to a 401K). The government matches your contribution up to 5% of your salary • Flexible work schedules • Potential overtime opportunities • Potential telework opportunities • Eligibility for the Public Service Student Loan Forgiveness Program SALARY INCREASES: GS positions have salary increases based on the number of years of successful performance. The longer you work for SSA, the more your salary will grow! See OPM GS Pay Schedules (https://www.opm.gov/policy-data-oversight/pay-leave/salaries wages/) for more information on GS pay tables and locality pay. MAKE A DIFFERENCE IN YOUR COMMUNITY! Social Security helps people through their life’s journey in many ways. You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.

Job Type: Full-time

Pay: $37,696.00 - $69,107.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Required)

Ability to Relocate:

• Dyersburg, TN 38024: Relocate before starting work (Required)

Work Location: In person