Job Posting for Technical Support at Stellar Professionals LLC
Job Details
Technical Support
Applicant must have 5 years of relevant experience with the following:
Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
Ability to explain technical concepts in simple terms to non-technical users.
A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks
Salary.com Estimation for Technical Support in Richmond, VA
$69,510 to $88,474
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