Administrative Assistant

Overview Summary 

The Administrative Assistant reports directly to the Administrator and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members. This position entails establishing a positive initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and cleanliness of office.

Qualifications: 

• Knowledge of scheduling and on-call procedures (preferred)

• Customer service skills and phone answering management experience

• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Time management skills

• Exemplary communication skills, both verbal and written

• Must be able to pass a background check

• If the applicant works transportation shifts, the applicant must have a valid driver’s license and auto insurance. 

• Lawfully authorized to work in the U.S.

• Must have reliable transportation (valid driver's license and auto insurance will be requested)

OFFERS: 

• Competitive pay

• Direct deposit

• Paid orientation and ongoing training

• Time-and-a-half pay for overtime and holidays

• Flexible schedules and matching caregivers with nearby clients

• Employee recognition programs

ESSENTIAL FUNCTIONS 

• Operates a multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call
• Directs caller (if triage is established), records name, time of call, and nature of call in online software.
• May answer basic questions for caregiver applicants or prospective new clients
• May participate in the on-call rotation, answering after-hours calls
• Greets visitors and directs them to the appropriate individual
• Assists with any filing duties and a variety of other clerical duties as necessary
• Types of email correspondence, reports, and other documents as necessary
• Collects and distributes mail and messages
• Inventories, orders, organizes, and stores all office supplies 
• Assists in setting up for employee orientation and training
• Assists in attending community events 
• Assist in On Call Caregiver Shifts 

Physical Demands 

The physical demands described here must be met by an associate while performing the duties of this job; the associate is frequently required to walk, sit, and talk or hear. The associate is occasionally required to use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.  The associate must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Note: "SYNERGY Home Care of Cape Fear is an independently owned and operated franchise company."