What are the responsibilities and job description for the IT Support Technician position at tekshapers?
Urgent Role - service desk technician
Location – Charleston, WV.
Job description:
- Provide Level 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
Job Type: Contract
Pay: $14.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What time are you available to discuss about position. Please share the time slot
Experience:
- Level 2: 1 year (Required)
- Software troubleshooting: 1 year (Required)
- Computer hardware: 1 year (Preferred)
- Desktop: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16
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