IT Support Specialist

IT Support Specialist

3 Month Contract

General Summary: You will be supporting productivity, communication, and scientific applications in a state of the art research facility!

Principal Duties and Responsibilities

• Provide first level support to all PC hardware and software problems.
• Provision, configure, deploy, and re-deploy new computers and related equipment.
• Provide IT support during on-boarding and off-boarding of employees.
• Support end-users/remote users on a variety of technical issues.
• Provide AV/meeting support to cross-functional teams.
• Maintain an accurate computer inventory & identify, research, & resolve technical problems.
• Track & monitor problems to ensure a timely resolution, document helpdesk tickets.
• Troubleshoot system problems, perform routine administration tasks
• Provide IT support for laboratory instruments and support end-users in the laboratory environment.

Job Qualifications & required skills

• 2 years' experience working in a helpdesk support environment
• BS in Management Information System/Computer Science or equivalent experience.
• Experience with helpdesk ticketing system(s).
• Ability to configure and deploy systems with a disk image/cloning application.
• Experience providing meeting support, troubleshoot AV, teleconference equipment.
• Strong understanding of Active Directory, creating, disabling and maintaining users and computers.

• Ability to prioritize & manage several tasks and maintain effective work relationships in a team environment.
• Troubleshooting skills and the ability to learn and perform in a fast paced environment.
• Excellent customer service and communication skills to effectively solve customer IT related issues.
• Previous experience providing support to end-user in a biotech industry preferred.
• Previous experience providing support in a laboratory environment, troubleshooting lab instruments and applications preferred.

Job Type: Contract

Pay: $24.00 - $28.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cambridge, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Preferred)

Work Location: One location